Service Infos

 



About our Factory:

1. Certificate: CE, RoHS, FCC, SGS, ISO9001:2008

2. Experience: Over 6 years OEM & ODM experience on specialized Electronic Cigarette. OEM Service for free, both package and LOGO.

3. Excellent service on before-sale, on-sale and after-sale: 

Quick Response, all your questions will be answered within 24 hours. Our motto is: "Quality first, Customer utmost". 

We have professional sales team, who are not only provide you with best service, but also guide you in case if there is any problem, 

we always give you the most feasible marketing suggestions according to your own market mode.

4. Monthly production capacity: 

Up to 1,000,000 sets for E-cigarette set and up to 1,500,000 pieces for disposable e cigs.

5. QC Standard:  AQL0.65~2.5

 

About our Market:

Our products are widely accepted by countries in North America such as USA, Canada, in European countries such as UK, Germany, 

France, Netherlands, Greece, Sweden, Ireland, Swiss, Austria, Luxembourg, Belgium, Italy, Spain etc. and Russia.

Sample Policy:

We normally offer paid samples. We will deliver the samples by Express (TNT/UPS/DHL…) within 3- 5 working days once we have received the bank payment. The Express takes about 3~4 working days to transit the goods. After placed order,We can return the sample charge and freight charge to your client.Deduct the amount from order payment.                                                 
Note: Please kindly cover the bank fee at your side bank when you make the payment.


Shipping:

1. UPS / DHL / EMS / HK EMS / FEDEX / HK post / TNT and so on express(door to door)

2. For Air Shipment, please choose your favorite, shipping method according to your detail requirement

3. The shipping cost is different in different seasons and depend on different weight, we will choose the safest way and cheapest 

     according to your detail quantities.

4. Normally, it will take around 3-5days from China to destination country. Please note that some remote place will need 1-3 days more.

 

Delivery:

1. Sample within 1-3 days

2. Wholesales Orders : 3-7days according to various model and quantities.

3. OEM/ODM order: 7-10 days after receiving your sample confirmation and payment.


Payment:

1. For samples and small orders, we only accept 100% T/T (Bank transfer/ wire transfer).
2. For real order, there are two options:
(a.)   30% T/T in advance after order confirmed, 70% balance T/T one week before shipment.
(b.)   30% T/T in advance, 70% irrepealable L/C at sight before shipment(usually we can't accept it except it is the only choice in your country.
 

Warranty:

1. 6 months warranty for the products and 12 months warranty for the accessories after shipment.

2. Please send back the defective goods which are within the warranty period, we will repair them or send you new one for free.

3. If it is the sample or only few pcs accessories (the fee is less or around shipping fee) are damaged, please send us some pictures 

    and video about it, we need to confirm the problem, and send you free new goods instead.

 

Warning:

This product is intended for use by persons 18 or older. No to be used by children, women who are pregnant or breast feeding or 

persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma.